Terms and Conditions of Ticket Purchase and Attendance at the Cunnamulla All Aboard off The Rails Experience

All tickets are issued subject to these terms and conditions of sale and entry. By purchasing tickets and/or attending any Cunnamulla All Aboard sound and light show, the purchaser and any attendee agree to comply with these terms and conditions.

Tickets

  • 100% payment is required at the time of booking.
  • Payment must be made prior to the show to secure your seat.
  • All events are priced in Australian dollars and include GST.

Cancellations by The Cunnamulla All Aboard committee:

The Cunnamulla All Aboard Committee reserves the right to:

  • Cancel/alter scheduled dates for any show where minimum attendance numbers are not reached, six being the minimum number.

In the event of a show being cancelled, The Cunnamulla All Aboard committee will notify all patrons who have paid via email and text, prior to the evenings entertainment. An alternative date or a full refund will be offered. If your payment is received after maximum numbers are reached, The Cunnamulla All Aboard committee will contact you and a full refund will be made.

Cancellations by Attendees

When unable to attend a booked event, a substitute attendee may be sent as a replacement (subject to approval). 

Cancellations received more than 7 working days before the start of the show will receive a refund of the cost of the ticket minus 50%. 

If you wish to cancel less than 7 working days before the start of the show, no ticket costs will be refunded. 

Cancellation requests after the show has started will not be refunded.

All cancellations or postponements must be notified in writing (email) to The Cunnamulla All Aboard Committee.

Once tickets are purchased and the attendance allocated to the show, in advance Purchaser requests for cancellations or refunds of Tickets prior to the show will only be allowed in Cunnamulla All Aboard sole discretion in circumstances of demonstrated hardship or events beyond your reasonable control. 

Where an event requires a minimum attendance and the event has been scheduled on the basis of bookings, cancellations will not be allowed where the cancellation will result in attendees being less than the minimum attendance requirements. Tickets may be transferred to friends or family members but may not be re-sold. 

Non-attendance

Non-attendance of any event due to illness, or for personal or professional reasons does not provide the right to refunds, or a transfer to another show.

Consumer Data Policy (Privacy Policy)

Whenever we collect personal information from you we will do so in a lawful and fair way. We will also advise you how and where to contact us. This web site is committed to respect the privacy of its users and will disclose its information practices. Find out more on our privacy and collection of data policies.

Merchandise Returns

Please note all product pictures within this site are for illustration purposes only. Cunnamulla All Aboard reserves the right to change prices without prior notice.

Pricing, product description or specification may change prior to shipment due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. We will notify you of any corrections or changes and ask for your approval before we complete your order. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order.

Returns

Please choose carefully when buying at the Cunnamulla All Aboard online shop. Refunds and exchanges will be provided in line with your rights as a consumer and the additional policies and warranties summarized below.

We will normally only refund in the event the goods:

  • have a manufacturer’s defect that makes them ‘unmerchantable’, or
  • the goods do not match the description by which they were sold; or
  • otherwise required by statute.

Refunds will not be provided if you simply change your mind. An original receipt must be provided to receive a refund. We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within seven days of receipt. We will issue credit to your account or credit card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or incorrect merchandise

We will, upon request, replace any merchandise that is received damaged or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility. 

Refunds

Refunds are processed within 14 days. When returning a product for a refund you will be asked for your name, address and signature as authorization for the refund transaction.

Cunnamulla All Aboard reserves the right to change the terms and conditions of sale at any time.

The committee of Cunnamulla All Aboard accepts no responsibility for loss or damage occurring in transit on return to us.

Photography, recording, videotaping, audio taping

Use of recording devices of any kind (including still photography and video cameras, audio tape recorders, digital photo capture devices and mobile telephones) by non-authorised people is strictly prohibited in the Cunnamulla All Aboard theatre unless the Cunnamulla All Aboard Committee have expressly waived this restriction.

Recording devices carried by unauthorised individuals will be confiscated and safely stored by Management until the performance is over. It will be the responsibility of the owner to retrieve the stored device(s). Cunnamulla All aboard committee reserves the right to require the deletion of any photographic, video or audio images and recordings made in breach of this policy and to hold any recording devices until such time as the images and recordings are deleted.

Failure to comply may cause a patron to be deemed an “objectionable patron” and be subject to removal from the premises.